Renewals FAQ News Page

This page answers common questions about accessing the IPIC member portal, managing accounts, and navigating membership renewals. Whether you’re logging in for the first time, returning after a break, or running into account issues, these FAQs outline what to do and when to reach out to our Member Services team for support.

How do I pay for individual membership?

Create or sign in using your account. Once logged in, go to your dashboard and select the option to "renew" or "join" for membership. Review your membership type carefully before proceeding to ensure it is correct. 

I’m having trouble accessing the member portal. What should I do?

If you’re unable to access the portal or are experiencing login issues, please contact membership@ipic.ca. Our team can help activate your administrator access or troubleshoot account issues.

As my firm's administrator, how do I see our contacts in IPIC's database?

Once logged into IPIC's portal, navigate to the "Manage Contacts" section near the bottom of your screen. From here, you'll see the full list of contacts and can update, and and remove contact information for each member.   

I’m returning to IPIC after some time and don’t remember my account details. What should I do?

If you’re returning to IPIC, please use your existing account rather than creating a new one. This ensures your member number, benefits, and history remain intact. If you’ve forgotten your login details or aren’t sure which email is linked to your account, contact membership@ipic.ca and our Member Services team will help you regain access.

I’m seeing duplicate memberships or incorrect information. Why?

This usually happens when there are two email addresses associated with one individual in the system.

What to do:

• Check that the correct email address is linked to the appropriate membership record.
• If you’re unsure or need assistance, contact membership@ipic.ca for support.

Can I manage or update contacts using Excel?

Coming soon. We’re actively working on Excel-based contact management functionality, which will be introduced in a future update. Stay tuned for more information.

What should I do if I’m unsure about a member’s membership category before paying?

Before submitting payment, please confirm the correct membership category with the individual. This helps avoid errors and reduces the need for refunds once payment has been processed.

What if a refund is needed?

Refund requests may be required if a membership category is selected incorrectly. To minimize delays:

• Confirm details with the member prior to payment whenever possible.
• If a refund is needed, contact membership@ipic.ca

 Our team will guide you through the next steps.

Need help?
If you encounter any issues during payment or have questions about your membership category, contact membership@ipic.ca and our Member Services team will be happy to help.