This webinar will assist professionals in identifying and developing key client retention and management strategies to ensure strategic client engagement and a successful practice. Our experienced panel of speakers will offer practical advice and examples on the following topics:
- Red flags on client intake
- How to protect your practice and tailor your retainers to suit the mandate
- Who is your client – Inventor? Company? Both?
- Best strategies for handling difficult clients and conversations
- Outreach strategies: Sending legal updates, hosting CPD training, etc.
- Rules of Professional Conduct – Key Rules you should know to tackle issues such as getting off the record
